In the administrative portal on My UZ Gent you will find an overview of your invoices and you can change your contact details.
Glossary
Third-party payment system
With the third-party payment system the health insurance fund or the insurance company pays the fees directly to the care provider. So you do not have to advance this amount, you only pay the co-payment and any supplements.
Medical procedure code
Every medical treatment that the health insurance reimburses in part or in full has a medical procedure code.
Co-payment
Co-payment is an amount you pay yourself for your doctor's visit. It is the difference between the official fee and what the health insurance fund reimburses.
Reimbursement statement
A reimbursement statement is a certificate you can request from your health insurance fund. It shows how much you incurred and how much the health insurance fund paid.
Frequently asked questions
- Why does my invoice look different?
- Can I receive invoices by email?
- Can I request an instalment plan?
- What if I receive a bill that is not intended for me?
- How long does it take to get a duplicate invoice?
- What is the cost of requesting a duplicate invoice?
- When will my invoice be settled directly with my hospitalisation insurance?
- Why were supplements charged after a consultation?
- What if my invoice contains errors?
- What if I pay too late?
- Is a second opinion reimbursed?
- How long do medical treatment certificates remain valid?
- What is the INAMI-RIZIV rate of a medical service?
- What is the reimbursement rate of a medical service?
- How much is the statutory patient share of accommodation costs?
- When do I have to pay room supplements?
- When do I have to pay fee supplements?
- Can I request a cost estimate?
Why does my invoice look different?
The legislation on amicable collections has changed. As a result, we had to update the terms and conditions on our hospital invoices and payment reminders. We took the opportunity to refresh those documents as well. The design of the digital and paper versions was better aligned. And the language was made more accessible. Moreover, on the paper invoices you will now also find a QR code to make the payment.
See what our invoices and payment reminders look like from now on.
Can I receive invoices by e-mail?
You can. As soon as we have your permission, we will send you invoices by e-mail. You can give your permission when you register at UZ Gent.
- At the registration kiosk you will be asked whether you want to receive the invoice by e-mail or on paper.
- You can also give your consent at the Admissions and registration desk.
Would you like to withdraw your consent? Then send an e-mail to the Admissions and registration service: aanmeldeneninschrijven@uzgent.be.
Can I request an installment plan?
Yes. If you cannot pay your bills at once, you can request an instalment plan. Contact the Patient invoicing department at:
- The contact form (in Dutch)
- Tel. 09 332 25 72 (every working day from 8.30 a.m. to 5 p.m.)
- UZ Gent, Patient invoicing department, C. Heymanslaan 10, 9000 Gent
You can also drop by our desk in the central reception (entrance 11) from Monday to Friday from 8.30am to 5pm.
What if I receive an invoice that is not intended for me?
Send all original documents - invoice and any white certificate - back to the Patient invoicing department. You can use the same envelope for this, franking is not necessary. Write on the envelope:'returned to sender - does not live at address given'.
The address: UZ Gent, Patient invoicing department, C. Heymanslaan 10, 9000 Ghent
How long does it take to receive a duplicate invoice?
In My UZ Gent you can immediately download duplicates of your hospital invoices.
In principle, we do not issue duplicates of invoices that have already been paid or are more than 2 years old. Exceptionally, however, you can still collect these duplicates personally from the Patient invoicing department.
What is the cost for requesting a duplicate invoice?
The first 10 duplicate invoices are free of charge. As soon as you request more than 10 duplicate invoices, you will be charged an administrative fee that you have to pay in advance.
In My UZ Gent you can download free duplicates of your hospital invoices.
When will my invoice be settled directly with my hospitalisation insurance?
Only invoices for (day) admissions are settled directly with your hospitalisation insurance. The condition is that our hospital has a contract with your insurance company. If this is not the case, you must submit the invoice to your insurance company yourself.
Invoices for outpatient care are never settled directly with the hospitalisation insurance, even if they are eligible for reimbursement. You must then first submit the white certificate to your health insurance fund. After that, you can submit the co-payment - the part not reimbursed by your health insurance fund - to your hospitalisation insurance fund. You can find more info on the 'Insurance' page.
Why were supplements charged after a consultation?
Non-contracted doctors may always charge a supplement to their fee and technical services. Partially contracted doctors are allowed to charge supplements at certain times. You can find more info on the 'Contract status' page.
What if my invoice contains errors?
Please contact the Patient invoicing department as soon as possible. You will receive a reply as soon as possible.
If your complaint is justified, we will contact the medical services concerned. Pending their response and a possible correction, we may decide to stop the collection procedure.
You will of course be kept further informed. Any overpayments will be refunded.
What if I pay too late?
Anyone who does not pay on time will receive a free first reminder. We will send it by email (402.13 KB) "pdf" if you have given us permission to use your email address for financial and administrative purposes. Make the overdue payment as soon as possible. A second reminder will incur an additional charge of 20 euros.
If no payment follows even after a second reminder, the file will be transferred to a bailiff's office. To this end, the invoice and your contact details (email, telephone or mobile phone number, etc.) will be transferred to the bailiff. In this case, the damages clause is equal to:
- 20 euros if the balance due is less than or equal to 150 euros
- 30 euros plus 10 per cent of the amount due on the tranche between 150.01 and 500 euros if the balance due is between 150.01 and 500 euros
- 65 euros plus 5 per cent of the amount due on the bracket above 500 euros with a maximum of 2,000 euros if the balance due is above 500 euros
If immediate payment is not possible, please contact the Patient invoicing department as soon as possible. We will then review with you the options for an installment plan.
Is a second opinion reimbursed?
You can always consult a second doctor to get his opinion on a particular treatment or diagnosis. Sometimes a doctor himself suggests seeking a second opinion from a colleague from the same discipline. A second opinion is a service that health insurance does not reimburse.
How long do medical treatment certificates remain valid?
A hospital invoice and a medical treatment certificate are time-barred two years after the end of the month in which the medical services took place. So you have two years to submit your documents to your health insurance fund or insurance for reimbursement.
What is the INAMI-RIZIV rate of a medical service?
This is the fee amount a healthcare provider is allowed to charge for a medical service. The amount is determined by the INAMI-RIZIV. Healthcare providers who join the National Physician Health Insurance Fund Agreement follow those rates.
What is the reimbursement rate of a medical service?
It is the part of the INAMI-RIZIV rate of a medical service that is reimbursed by the health insurance fund.
You can look up the full description of the medical service and the reimbursement rates via the medical procedure code in the INAMI-RIZIV 's 'Nomensoft' database.
How much is the statutory patient share of accommodation costs?
For a hospital admission with overnight stay you pay a personal share of the accommodation costs per day. This amount is set by law and depends on your insurability.
You can find the statutory amounts in the notes to the admission statement and on the 'Accommodation expenses' page.
When do I have to pay room supplements?
You only pay room supplements if you choose a single room. Room supplements are never charged for a shared room.
You can find more information in the explanation to the admission statement and on the 'Accommodation expenses' page.
When do I have to pay fee supplements?
A fee supplement is an extra amount you are charged on top of the fees of healthcare providers.
- For a consultation, you may have to pay fee supplements if your doctor is non- or partially contracted.
- For hospitalisation, healthcare providers may charge supplements to their fees if you opt for a single room. You can find more information in the notes to the admission statement and on the 'Fees' page.
Can I request a cost estimate?
For several common treatments, you can prepare a cost estimate yourself in no time. This way, you can estimate how much you will have to pay. Can't find your treatment in the application? Then you can request a cost estimate. A cost estimate gives an indication and is not binding.