Hospital invoice

After an admission or day hospitalisation at UZ Gent, you will be sent the hospital invoice. You will receive the invoice at the end of the month following the month after your discharge from the hospital. If you stay in hospital for a long time, you will receive an interim invoice every 30 days of your stay.

The invoice must be paid within 30 calendar days of being sent. Always mention the structured communication. You can also pay at the Admissions and registration desk with Bancontact, Maestro, Mastercard and Visa.

Any complaints about services or prices charged must be reported in writing to the Patient invoicing department within 8 calendar days of receiving the invoice.

Please refer to the general terms and conditions.

Invoice layout

The layout of the invoice is determined by law, every hospital uses the same model.

The first part of the invoice contains:

• your identification details and those of UZ Gent
• a summary of the costs, divided into a maximum of 8 sections
• an overview of any advances paid
• the amount you have to pay
• the amount charged to your health insurance fund

The invoice then contains the details of the costs, broken down into a maximum of 8 sections. Only the sections that apply to you are listed.

1. Accommodation charges
2. Flat-rate charges
3. Pharmacy: medicines, parapharmacy, implants, medical devices
4. Fees
5. Other supplies
6. Patient transport
7. Miscellaneous charges
8. VAT

Who pays what?

The amounts on the hospital bill are listed in three columns:

• Costs covered by the health insurance fund: these are charged directly to your health insurance fund or insurance institution through the third-party payment system
• Costs payable by the patient: this is the so-called co-payment, which you must pay yourself
• Supplements: if you choose a single room, you will be charged room supplements and possibly fee supplements. You also pay these yourself

Good to know

• Anyone who is not in order with their health insurance or does not have a valid insurance agreement must pay all costs in advance. The estimated costs must be paid on the day of admission at the latest. These will then be settled with the final invoice.
• For costs that are not reimbursed by the health insurance fund, you can submit a request for reimbursement to your hospitalisation insurance.
• If you are being treated for a work-related accident, you must report this to the Admissions and registration desk. Make sure you have the necessary information with you. The invoice will then be sent directly to workers' compensation insurance. We do not invoice costs for staying in a single room to workers' compensation insurance. However, you can submit them yourself. Whether the insurance will cover them depends on the policy taken out by your employer.
• If you have given UZ Gent permission to contact you by email or text message, we can contact you about financial and administrative data via these channels. You can withdraw your permission at any time by sending an email to the Admissions and registration department: aanmeldeneninschrijven@uzgent.be.