You can contact the Patient invoicing department with all your questions and comments on the financial and administrative side of your hospital stay or medical treatment.
Information
A question about your hospital invoice? You may find the answer among the frequently asked questions.
You can also send your question to the Patient invoicing department via:
- this contact form (in dutch)
- tel. 09 332 25 72 (every working day from 8.30 a.m. to 5 p.m.)
- UZ Gent, Patient invoicing department, C. Heymanslaan 10, 9000 Gent
Or you can drop by our desk in the central reception (entrance 11):
- Monday to Friday from 8.30 a.m. to 5 p.m.
- report to the information point
Complaints
If you have any objections or complaints about your invoice, you should submit them to the Patient invoicing department within 8 calendar days of receipt.
For complaints related to your treatment, please contact the Ombudsman.
Payment problems
If you have payment problems, it is best to contact the Patient invoicing department, Patient social services or the social services of your health insurance fund.
